The five companies I watch—Bandwidth, LinkMobility, Sinch, Upland, and Twilio—ended 2023 with $9.2 billion in revenues. Collectively, they are projected to end 2024 with a…
In a series of posts I call ‘the Klaviyo papers’ I wrote about Klaviyo’s business model. Klaviyo, like Attentive before it, and Twilio before it,…
ICYMI, T-Mobile announced fines on senders of spam content that went into effect in January and an update (thanks, Glenn Richards) that went into effect…
Salesforce made “as-a-Service'' a noun. Attach it to the end of any category, and the business model is self-evident. Not only has Salesforce a SaaS…
For almost 30 years, Alex Bobotek has dedicated himself to safeguarding mobile communications integrity. As a pivotal figure in the Messaging, Malware, Mobile Anti-Abuse Working…
By March 2020, the pandemic had shut down the world. Its effect on businesses was swift and brutal. Airlines, hotels, restaurants, manufacturing, retail, health, and…
Upland announced its Q4 results. While it beat its Q4 guidance, its 2024 guidance gives no clarity about the company’s future directions. The company will…
She once bicycled 3,000 miles cross-country just for fun. Some would say Somos Chair and CEO Gina Perini has always shown a penchant for the…
Twilio, Sinch, and LinkMobility together brought in a total $7.6 billion in revenue for 2023, and there are three learnings from their earnings reports. Efficiency…
Munz Bharde started as a Y2K programmer in 1997 before venturing into the dynamic world of e-commerce. This transition marked the beginning of a diverse…
Watch, as I geek out like a Trekkie at Comic-Con. I’ve been attending the Wireless History Foundation’s (WHF) Hall of Fame dinner for several years…
New in 2024, Caitin Long and Zach Kunkel are cohosting a new series, The State of Business Messaging. I had the chance to share my…