T-Mobile Fines Unwanted Content

ICYMI, T-Mobile announced fines on senders of spam content that went into effect in January and an update (thanks, Glenn Richards) that went into effect…

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Messaging and Growth in the Pandemic

By March 2020, the pandemic had shut down the world. Its effect on businesses was swift and brutal. Airlines, hotels, restaurants, manufacturing, retail, health, and…

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Growth and Valuation in 2024

The seventh week of the year kicks off the earnings season for the messaging space. On Valentine’s Day, within twenty-four hours of each other, Twilio,…

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PTC ‘24—Infrastructure Meets Messaging

Industry conferences, like the Pacific Telecommunications Council’s (PTC) conference, are hotbeds of collaboration. They often have a festival-like atmosphere, with multiple stages serving as focal…

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Twilio Announces a Transition

Ariana Huffington, Bill Gates, Ben Chestnutt, Jeff Bezos, Marc Benioff, Michael Dell, and Steve Jobs changed entire industries and, in some cases, the world. HuffPost…

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The FCC Continues the Spam Fight

At the last meeting of 2023, the FCC enacted four new rulings around text messaging: Require blocking of texts upon notification by the Commission  Declare…

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My Best Advice — Laurinda Pang

From Sinch’s headquarters in Stockholm, Laurinda Pang leads 4,000 Sinchers around the globe who empower brands to connect with their customers across messaging, voice and…

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My Best Advice — Huggy Rao

Huggy Rao, the Atholl McBean Professor of Organizational Behavior at the Stanford Graduate School of Business, has spent over forty-five years shaping the minds of…

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Newsletter: The SOMOS Summit Reflections

In this morning's email, my thoughts on the recently concluded Somos, Inc. summit, including:1. clarifying my first-ever on-the-record future predictions,2. KYC is good friction (ask your car…

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My Best Advice — John Lauer

John Lauer is your archetypical serial entrepreneur. While most famous for founding Zipwhip—sold to Twilio for a whopping $952 million (based on the closing date…

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My Best Advice — Terry Hsiao

Terry Hsiao is an entrepreneur, advisor, and investor with extensive experience in cloud software, mobile apps, wireless networks, and fintech. He has founded multiple companies…

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My Best Advice — Stacey Estrella

Curiosity and patience are the bedrock to good storytelling. They have been integral tools to Stacey Estrella's approach, aiding her clients in discerning their own…

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When to Call Off a Wedding

"In many deals, people get so focused on the wedding, they forget about the marriage.", says Huggy Rao when describing why 50% of M&A deals…

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Living on the Margins

I blog on Software, Startups, and Simplicity, where I make the case that building software and running software companies has gotten unnecessarily complex. It doesn't…

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How Interoperability Made Texting a Big Deal

US customers sent 2.2 trillion text messages in 2020. In other words, the wireless operators have created a big party—one which application developers, marketers, and software companies…

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The RCS Killer App

Once it has won over the geeks and early adopters, new technology needs to win the heart of the everyday user. You do that by…

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A Founder’s Ignorance

Smart founders are comfortable with perpetual ignorance and combat it with tireless learning. The preceding Twitter-friendly headline would aptly summarize this article, but outside of…

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A Founder’s Arrogance

All Founders are arrogant. How's that for a polarizing statement? If you're a founder and disagree, it means you haven't been rejected, denied, denigrated, ghosted,…

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A Founder’s Passion

A startup, like any risky endeavor, requires the persistence of a punch-me doll. As long as a Founder is a principal in the company, they…

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What to Build and Why

If a product is only as good as its feedback loops, then only the feedback of the customer matters. There will be many stakeholders, but…

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Culture & Belonging

Building a culture of belonging in a company is hard. Stanford's Huggy Rao says that the best cultures create a sense of mutual ownership, where "I own…

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When Code and Law Collide

A recent filing in a TCPA case uses source code to back up claims made by the plaintiff. The filing is interesting because it shows how hard…

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The Genius with 1000 Helpers

If genius results from untiring work over long periods of time, then every founder building a company is a genius.  They know the customer, the…

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On Selflessness

Tucked in The Checklist Manifesto, an already quick read, is a little manifesto for any learned profession. The author—Atul Gawande—calls them the four expectations of…

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Security and 5G

When it comes to bandwidth, 5G is like having your cake and eating it too, in this case the cake is double chocolate, no fat*.…

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eNPS & Company Culture

A robust, vibrant, living company culture needs strong feedback loops. It’s pretty easy to accomplish this when it’s you and your co-founder in a garage, a team…

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