“Interoperability” is a long word to write and say. Yet it’s at the heart of any David vs. Goliath tech story. The success of any…

In Messaging and Growth in the Pandemic, we unpacked the drivers of pandemic-led growth. We discussed why it was a one-time event, with little to…

When Tata Communications acquired Kaylera, I thought it would be a simple swap and a way to introduce a more global perspective. This was naïve.…

The five companies I watch—Bandwidth, LinkMobility, Sinch, Upland, and Twilio—ended 2023 with $9.2 billion in revenues. Collectively, they are projected to end 2024 with a…

By March 2020, the pandemic had shut down the world. Its effect on businesses was swift and brutal. Airlines, hotels, restaurants, manufacturing, retail, health, and…

The seventh week of the year kicks off the earnings season for the messaging space. On Valentine’s Day, within twenty-four hours of each other, Twilio,…

Last year I shared the most popular emails as per Substack. Here are my most-clicked blog articles as per my WordPress plugin: 1. My Best…

Be a manager long enough, and you'll either initiate a staffing cut or be asked to execute one. There is plenty of literature about who,…

The goal of onboarding is to make the new employee a contributor as soon as possible. It is crucial to get it right, and yet…

I stumbled on the questions I wrote about last week circa 2013-14. Fresh from our first round of funding (Series A to fund EZ Texting's acquisition), I…

The best managers are superb capital allocators. They take expensive investor money and assign it to the proper growth initiatives. Accountability for a team or…