Starting with my note to The Docket Digest subscribers last week, I explained that we’re expanding The Docket Digest’s focus by tracking FCC’s EDOCS, its system for managing official documentation releases. Like with ECFS, EDOCS helps us monitor any messaging-related developments that could influence the CPaaS industry.
In that update, I mentioned how the FCC’s latest initiatives on improving customer service standards within the communications sector could soon extend beyond carriers. With the FTC clamping down on tricky-to-cancel software subscriptions, CPaaS providers might find themselves under similar regulatory scrutiny.
For those tracking these shifts, here are the specific dockets we’re tracking:
- 02-278: Implementing the Telephone Consumer Protection Act of 1991
- 07-135: Alvin E. Kimble, I.V. Jeansonne, and Direct Communications Rockland, Inc.
- 10-213: Comments on Twenty-First Century Communications and Video Accessibility Act (CVAA) Biennial Report
- 10-234: Robocall Mitigation Database
- 11-50: Joint petition by Dish Network and several states concerning TCPA rules
- 17-59: Unlawful Robocalls
- 21-402: Unlawful Text Messages
- 23-362: Artificial Intelligence for Protecting Consumers from Unwanted Robocalls and Robotexts
- 24-211: AI-Generated Content in Political Ads
- 24-213: FCC Robocall Mitigation Database
- 24-472: Strengthening Customer Service in the Communications Industry
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