The top two players in customer comms just dropped big reports on what’s wrong with customer engagement. Twilio calls it the State of Customer Engagement.…
If you’re looking for a few AI books to add to your summer reading list, here’s what I recommend—and what I’m reading right now. What…
SMSPortal is a South African–based SMS specialist and is one of the largest aggregators in the SMS market, with over twenty years in business. This…
In the first quarter, the top three US wireless carriers—AT&T, Verizon, and T-Mobile—generated $83B in combined revenue. Google earned $90B, and Meta earned $42B. Yet…
When she’s not designing globally distributed infrastructure, Susan Duker is a volunteer EMT. The skills she uses in emergencies: 1) quick assessment, 2) precise responses,…
If RCS had a relationship status with regulation, it would say “It’s complicated.” In fact, RCS is frequently misplaced on a company’s regulatory map. Just…
Earnings calls, like job interviews, are self-serving narratives. That doesn’t mean they’re untrue, just that companies carefully frame the story they want the market to…
In commerce, the shopping cart is both the vehicle and the signal of revenue. It’s the tell. If this were poker, it’d be the shopper…
Eddie DeCurtis didn’t grow up watching The Sopranos—he lived it. His father and uncle were real-life made men. His childhood wasn’t filled with bedtime stories…
When it comes to stock valuation—an admittedly flawed and volatile metric—the cohort has largely recovered from the early year beating, tracking with the broader market.…
If you measure progress by focus, Braze made a strong case this quarter. Revenue held steady at $162.1M, up 20% year over year. Free cash…
If last week Upland quit messaging, this week call-tracking analytics powerhouse Invoca declaratively entered the text-messaging market with the acquisition of Symbl.ai. For almost twenty…