Sometimes pricing moves can backfire spectacularly. Consider India’s experiment with ILD SMS pricing. India has two rate structures for SMS: ILD and domestic. ILD costs…
When we started, we had a two-way standoff. Twilio argued customer engagement had stalled because AI hadn’t closed the trust gap. Sinch said the problem…
And then there were three. Twilio argued customer engagement is stalled because AI hasn’t closed the trust gap. Sinch said the problem is that disconnected…
It’s not just Amazon’s Ring that’s going into founder mode. Route Mobile announced the return of Founder Rajdip Gupta as CEO and managing director. More…
As a law, the TCPA is allergic to certainty. That’s been true for as long as I’ve testified and advised in these cases. For a…
Alla has always championed resilience and self-reliance. While still in college, she supplemented her stipend by interpreting for international organizations entering the former Soviet bloc…
The top two players in customer comms just dropped big reports on what’s wrong with customer engagement. Twilio calls it the State of Customer Engagement.…
If you’re looking for a few AI books to add to your summer reading list, here’s what I recommend—and what I’m reading right now. What…
SMSPortal is a South African–based SMS specialist and is one of the largest aggregators in the SMS market, with over twenty years in business. This…
In the first quarter, the top three US wireless carriers—AT&T, Verizon, and T-Mobile—generated $83B in combined revenue. Google earned $90B, and Meta earned $42B. Yet…
When she’s not designing globally distributed infrastructure, Susan Duker is a volunteer EMT. The skills she uses in emergencies: 1) quick assessment, 2) precise responses,…
If RCS had a relationship status with regulation, it would say “It’s complicated.” In fact, RCS is frequently misplaced on a company’s regulatory map. Just…