messaging topics by TJ Thinakaran
“Rich as an app, simple as a text.” We’ve seen other foundational technologies endure their long winters, most recently crypto and machine learning. T-Mobile’s Kara…
The New York Times’s Brian Chen is a fan of Apple’s new robocall and text-filtering feature in iOS 26. To his credit, he also praises…
MWC Las Vegas is the final communications mega event in the US. In 2024, more than 6,000 attendees walked the halls—over 80% from the US.…
The messaging app upgrade for iOS 26 is causing blowback—especially in business messaging circles. It’s a long-awaited feature, rolled out in a way that leaves…
Jay Patel, GM of Cisco Webex, passed away last week. I knew Jay for many years, first as the founder and CEO of IMI Mobile,…
This blog has always lived in your inbox. Now it’s landing somewhere new: your native messaging app. click here to start the conversation We just sent what…
Sometimes pricing moves can backfire spectacularly. Consider India’s experiment with ILD SMS pricing. India has two rate structures for SMS: ILD and domestic. ILD costs…
When we started, we had a two-way standoff. Twilio argued customer engagement had stalled because AI hadn’t closed the trust gap. Sinch said the problem…
And then there were three. Twilio argued customer engagement is stalled because AI hasn’t closed the trust gap. Sinch said the problem is that disconnected…
The top two players in customer comms just dropped big reports on what’s wrong with customer engagement. Twilio calls it the State of Customer Engagement.…
SMSPortal is a South African–based SMS specialist and is one of the largest aggregators in the SMS market, with over twenty years in business. This…
In commerce, the shopping cart is both the vehicle and the signal of revenue. It’s the tell. If this were poker, it’d be the shopper…