Flying planes and experimenting with modernist cooking might seem like unlikely pastimes for a business consultant, but that’s exactly how David approaches life: with curiosity and a desire to push boundaries—personally and professionally. Over the years, he has worked with companies ranging from Google to Meta focusing on messaging and conversational AI that bring text and voice together for a smoother, more human way to communicate.

Early in his career a turning point came when his daughter was diagnosed with cancer at a young age—an experience that forced David to reevaluate his priorities and see work as an accessory to life rather than its core. This perspective underlies his passion for helping businesses, especially small and medium-sized ones, harness AI tools in a meaningful way. He believes multi-channel AI, powered by generative solutions, can handle repetitive tasks so people can focus on what truly matters. When David isn’t guiding companies toward smarter tech, he’s flying, cooking, or simply enjoying the life he’s built with his family and friends.

In this recap of his discussion with TJ, David shared his insights into integrating AI-driven communication channels, underscoring the importance of keeping the conversation fluid—whether it starts in a text, transitions to a phone call, or hands off between different agents. His excitement for upcoming events, new ventures, and collaborative projects reveals a professional fueled by constant learning and genuine human connection.

About The Series

This is the seventeenth installment in the “One Expert, One Topic” series, where field experts select a topic and share essential insights using Matt Abrahams’ What/So-What/Now-What format. Presented in written form, it allows you more time to absorb the topic and guides you on where to go for further learning. Writing is both challenging and time-consuming; we are grateful to our contributors for sharing their wisdom in this format.

What

AI in messaging is constrained. Most businesses still rely on basic chatbots or manual responses, which doesn’t scale. Small businesses, especially, don’t have time to sit around answering the same questions all day.

David’s team is fixing that by combining generative AI with messaging and voice. The goal? Let AI handle the routine stuff—appointment scheduling, FAQs, basic customer interactions—so businesses can focus on what really matters.

But this isn’t just about chatting. Customers don’t stick to one channel—they text, they call, they switch between the two. David’s AI keeps the conversation going seamlessly across messaging and voice without losing context while providing deep conversation analytics to help businesses optimize engagement and drive growth.

So What

Here’s why this matters:

1. It saves businesses time – No one wants to answer “What time do you open?” 500 times a day.
2. It makes AI actually useful – Customers can start a conversation over text, then switch to voice when they need to, all without losing the thread.
3. It taps into the latest messaging tech – RCS, WhatsApp, Apple Messages—these platforms now support rich features (carousels, images, quick replies), and AI can actually use them.
4. Most AI solutions don’t do this – Companies build chatbots, but they don’t understand how real businesses talk to customers across different channels.
5. It makes AI affordable – Not every business wants to rely on OpenAI’s API. David’s team is helping businesses train their own AI models without spending a fortune.

Bottom line: AI should feel natural, seamless, and actually helpful—not like a clunky chatbot from 2015.

Now What

Where to go from here?

• Messaging Providers – If you sell messaging services and want to offer AI-powered automation, David’s team can help.
• Businesses – Want AI to handle customer conversations across messaging and voice? Your existing messaging provider might already be able to do this. If not, David can help find the right fit.
• Further Learning
  • Connect with David on LinkedIn – If you’re in this space, he’s open to discussing AI-driven messaging.
  • Company Website – More details on AI and messaging integration.
  • Join the Conversation – David runs invite-only Conversational AI meetups in the Bay Area. If you’re serious about this space, reach out.

This is where business communication is headed. AI should work across channels, feel natural, and actually solve problems. If you want to be part of that, now’s the time to explore multichannel conversational AI.