TJ - TJ's Blog

The TNS 2025 Robocall Report

Phone calls with dubious provenance still flood the North American network. This is the main takeaway of the TNS 2025 Robocall Investigation Report. Over the…

Apple Allows Apps to Send SMS

What if, in this new RCS world, SMS became more critical, not less? What if an incoming SMS carried the same weight as a call?…

One Expert, One Topic — Rodney Schlosser Talks Building Business Relationships

“Hey TJ, can I call you back? I just arrived at my house that got destroyed in the storm, and folks are here to review…

Klaviyo and Bandwidth Announce Final 2024 Results

“We are a growth company,” Andrew Bialecki declared on the Klaviyo earnings call. The matter-of-fact delivery belies the hard work it takes to pull off…

Twilio, Sinch, and LINK Announce Final 2024 Results

If execution excellence is about doing what you said you would do, then Twilio, Sinch, and LINK all passed the test with flying colors. Sinch…

The Fear of the Unknown Caller ID

“Answer all phone calls,” the FEMA representative said to those of us recently affected by the LA fires. He was responding to a question about…

The FCC Continues Its Quest to Squash Robocalls

Trust in caller ID is one way to restore confidence in voice calls. The other is blocking known spurious caller IDs from entering the network.…

Klaviyo and the Loyalty Use Case

Last week we discussed why cross-selling needs a compelling use case. These use cases merge different mediums and connect diverse actions into a single workflow.…

Satya Nadella’s Counterintuitive Take on DeepSeek

Satya Nadella, the Gandalf of cloud software, tweeted about the Jevons paradox to frame DeepSeek’s recent mic-drop moment. DeepThink R3’s performance has been surprising considering…

What’s Next for One-to-One Consent

The FCC rollback on one-to-one consent is a nothingburger for brands and businesses. As a practical matter, the industry already saw this coming, and not…

The Good, The Interesting, The Unknown: Breaking Down Twilio’s Investor Day

At its investor day, Twilio promised 21% non-GAAP income by 2027 and $3 billion in free cash flow over the next three years—goals it confidently…

One-to-One Consent Gets a 1-2 Punch

Last week, we speculated whether FCC Chair Carr would push the deadline for implementing One-to-One consent. Well, he did—but later the same day, in true…