If execution excellence is about doing what you said you would do, then Twilio, Sinch, and LINK all passed the test with flying colors. Sinch…
“Answer all phone calls,” the FEMA representative said to those of us recently affected by the LA fires. He was responding to a question about…
Trust in caller ID is one way to restore confidence in voice calls. The other is blocking known spurious caller IDs from entering the network.…
Last week we discussed why cross-selling needs a compelling use case. These use cases merge different mediums and connect diverse actions into a single workflow.…
Satya Nadella, the Gandalf of cloud software, tweeted about the Jevons paradox to frame DeepSeek’s recent mic-drop moment. DeepThink R3’s performance has been surprising considering…
The FCC rollback on one-to-one consent is a nothingburger for brands and businesses. As a practical matter, the industry already saw this coming, and not…
At its investor day, Twilio promised 21% non-GAAP income by 2027 and $3 billion in free cash flow over the next three years—goals it confidently…
Last week, we speculated whether FCC Chair Carr would push the deadline for implementing One-to-One consent. Well, he did—but later the same day, in true…
While big tech seems relieved that TikTok got a presidential bailout, I’m more interested in whether the FCC’s new one-to-one consent requirement will become law…
Speaking of zero-party data, Bandwidth’s 2025 State of Messaging report is well worth sharing your email to access. It’s packed with valuable insights on messaging…
On Monday, I left LA for CES to peek into our collective future. On Tuesday, I returned to find mine irrevocably changed. The LA wildfires,…
Apple and Google, it’s time to fix text-messaging groups. Here’s what happened in my neighborhood during the wildfires: A neighbor started a text-messaging chain with…