Flying planes and experimenting with modernist cooking might seem like unlikely pastimes for a business consultant, but that’s exactly how David approaches life: with curiosity…
Phone calls with dubious provenance still flood the North American network. This is the main takeaway of the TNS 2025 Robocall Investigation Report. Over the…
What if, in this new RCS world, SMS became more critical, not less? What if an incoming SMS carried the same weight as a call?…
“Hey TJ, can I call you back? I just arrived at my house that got destroyed in the storm, and folks are here to review…
“We are a growth company,” Andrew Bialecki declared on the Klaviyo earnings call. The matter-of-fact delivery belies the hard work it takes to pull off…
If execution excellence is about doing what you said you would do, then Twilio, Sinch, and LINK all passed the test with flying colors. Sinch…
“Answer all phone calls,” the FEMA representative said to those of us recently affected by the LA fires. He was responding to a question about…
Trust in caller ID is one way to restore confidence in voice calls. The other is blocking known spurious caller IDs from entering the network.…
Last week we discussed why cross-selling needs a compelling use case. These use cases merge different mediums and connect diverse actions into a single workflow.…
Satya Nadella, the Gandalf of cloud software, tweeted about the Jevons paradox to frame DeepSeek’s recent mic-drop moment. DeepThink R3’s performance has been surprising considering…
The FCC rollback on one-to-one consent is a nothingburger for brands and businesses. As a practical matter, the industry already saw this coming, and not…
At its investor day, Twilio promised 21% non-GAAP income by 2027 and $3 billion in free cash flow over the next three years—goals it confidently…