Micromanagement is the antithesis of autonomy. You can’t run an autonomous organization and be a micromanager. And yet attention to detail is critical to a…
Be a manager long enough, and you'll either initiate a staffing cut or be asked to execute one. There is plenty of literature about who,…
The goal of onboarding is to make the new employee a contributor as soon as possible. It is crucial to get it right, and yet…
I knew writing about Twilio's ZipWhip acquisition would take time. I didn't expect it would require over 6,000 words across six posts. Of all the posts,…
Some books provide unexpected insights into our professions. The source of the wisdom is just as surprising as the insights themselves. Through various points in…
Bessemer’s 2022 State of the Cloud report is a must-read. Three insights stand out: Startups need to show high Sales & Marketing efficiency: “For every dollar a SaaS…
Wireless networks are universal, pervasive, and heterogeneous. They are a fertile testbed for interoperability-driven innovation. Text messaging is but one example of how complex event…
I was tagged on LinkedIn with a request to share a list of recommendations for someone who, due to a medical issue would be spending a lot…
In the payments industry, your leverage is your proximity to the payment providers: Visa, MasterCard, and American Express. In the messaging industry, your leverage is…
In 2016—the year it went IPO—Twilio had 36,000 customers paying it $270M to transmit messages. This was an eight-fold increase in revenue and a three-fold…
Twilio paid $800 Million to acquire ZipWhip. At 10x revenue, the valuation was high for the asset. As deals go, it wasn't the biggest in…
US customers sent 2.2 trillion text messages in 2020. In other words, the wireless operators have created a big party—one which application developers, marketers, and software companies…