There are 7 billion textable cell phones deployed on 750 mobile networks. This ubiquity and diffused oversight makes SMS spam impossible to stop and unwieldy…
I did not consent to any of the political text messages I received in the last election cycle. Not one. It didn’t matter whether I…
Editor's Note: Thomas M. Johnson Jr. was the General Counsel of the FCC from 2017-2021. As general counsel through most of Ajit Pai's tenure as chairman, Johnson…
"Unprecedented," "never before," "for the first time" are some of the terms used when describing current times. But when every unforeseen event is catastrophic and…
I blog on Software, Startups, and Simplicity, where I make the case that building software and running software companies has gotten unnecessarily complex. It doesn't…
With nine weeks left in the year, many SaaS leaders are looking at their revenue dashboards rather nervously. If you foresaw how tough Q4 would…
One of the highlights of my September was the recently concluded Mobile Ecosystem Forum’s MEF Connects USA conference. I helped bring together a lot of…
Micromanagement is the antithesis of autonomy. You can’t run an autonomous organization and be a micromanager. And yet attention to detail is critical to a…
Be a manager long enough, and you'll either initiate a staffing cut or be asked to execute one. There is plenty of literature about who,…
The goal of onboarding is to make the new employee a contributor as soon as possible. It is crucial to get it right, and yet…
I knew writing about Twilio's ZipWhip acquisition would take time. I didn't expect it would require over 6,000 words across six posts. Of all the posts,…
Some books provide unexpected insights into our professions. The source of the wisdom is just as surprising as the insights themselves. Through various points in…