If last week Upland quit messaging, this week call-tracking analytics powerhouse Invoca declaratively entered the text-messaging market with the acquisition of Symbl.ai. For almost twenty…
Kyle Blanchard has spent his entire career chasing engagement. First, it was extraterrestrials—he studied physics and astrophysics, landed a job offer with SETI, and almost…
Deepgram’s “State of Voice AI” report shows the industry is broadly bullish about using AI for voice interfaces. While the survey contains useful insights, the…
Loyaan Egal is, quite literally, an African American—born to a Somali father and an American mother. That kind of cultural whiplash—ninth grade in Saudi Arabia,…
This week’s results delivered two very different messaging narratives: LINK is doubling down on RCS and OTT, while Upland has officially exited messaging. Upland is…
Google says it’s sending 1 billion RCS messages a day in the US. That works out to about 30 billion a month or 360 billion…
For the first time in three years, there’s a silent collaborator in my UCLA Anderson MBA classes. GenAI, and ChatGPT in particular, is everywhere in…
This week’s earnings drop showed the messaging cohort growing topline at a steady clip while tilting the mix toward richer channels with fatter margins. Klaviyo…
Roy T. Fielding invented HTTP in the same labs that I learned computer science at the University of California, Irvine. I never met him and…
Twilio posted 12% YoY growth, highest-ever non-GAAP operating margins in the company’s history, healthy free cash flow, and strong AI-driven traction. Communications is humming, but…
When Thomas Mancuso moved to San Francisco, he was driving a U-Haul over the Bay Bridge as Governor Newsom announced the statewide COVID-19 shutdown. He…
Debt-free and holding about $120 million in cash, Tanla, India’s largest A2P provider, closed FY25 in better shape than it began. WhatsApp and RCS now…